Queue

This is a quick guide on what Queue is built to do, how the layout works, and a summary of every action available to you. We will regularly update this whenever new features are released to queue.

What is Queue

Queue is the patient processing workspace in Dashlabs. It is designed to be the one page where users can manage, track, and complete all tasks for every patient encounter: from the moment a patient arrives at a station to the moment their services are completed.

How to start using Queue

1. Set up your workspace with the Dashlabs team For every queue server or clinic station, users should identify the list of actions they need to be able to do. Dashlabs team will set up the queue workspace based on the list of actions. This only needs to be done once.

2. Find your patient Use the search bar or scroll the queue work list (left pane). Priority-tagged and active patients will appear at the top of the list.

3. Select and serve Click a patient card to expand their record in the action pane (right pane). Update the status to Serving when you begin.

4. Complete actions Use the relevant widgets in the right-side action pane to input results, verify information, amend orders, and more.

5. Mark as complete When done, click Mark as Complete. This routes the patient to their next station. This step is important as routing is not automatic just because results are saved.

How to navigate Queue

Queue uses a split-pane layout. Both panes scroll independently.

• The left pane is the queue work list, which is a list of patients to be processed.

• The right pane is the action pane, where actions can be completed for the patient.

Feature	Looks like	What it is
Call button		If using the Queue board, this calls the patient's queue number. If not using the Queue board, click this to start serving the patient, then manually call for the patient. Clicking this button will change status to “Serving". This button is disabled as long as the queue status is not “Waiting”.
Statuses		This shows the status of a particular queue. Not ready: Patient is not yet ready to be called or served. Waiting: Patient is ready to be served. Serving: Patient is currently being served. Complete: Patient has completed the station.
Time elapsed and status		This shows how long the patient has been updated to a status. In this example, patient has been at “Waiting” status since 2 days ago.
Clinic presence check		This shows if the patient has started being processed through the workflow, so they are tagged as “in clinic”. If they have not yet started the workflow, they are tagged as “not in clinic”.
Patient service status in queue work list pane		This shows the status of the patient services. Some statuses can include: Created: Patient service has been created Completed: Results have been saved and locked Results created: Results have been saved but not yet locked
Calendar view		View queue work list as in calendar mode to see all upcoming scheduled patients. This works best if you have scheduled appointments, instead of walk-in.
Filter		Filter the queue work list to surface patients most relevant to you.

Filters and search

Patients can be filtered and searched in the queue work list pane.

• Filters will stay if you remain on the same page and refresh.

• However, if you open queue on a new browser window or tab, the filters will reset.

• We are still working on setting up “default” filters.

Filter	What it does
Status	Filters based on the status of the queue or patient
Schedule	Filters based on time: Today – All patients with a schedule for today Past – All patients with a schedule from yesterday and older Future – All patients with a schedule in the future from now Custom range – Add specific date
Priority	Filters for patients with any or specific priority tagging
Assignment	Filters based on who the patient is assigned to
Workflow	Filters based on patients that have started being processed through workflow (considered “In clinic”) or have not started (considered “Not in clinic”)
Stale	Filters patients where status was last updated over six months prior

Action widgets

Widgets are actions that can be done on the right-side action pane. Widgets are customizable and can be added, removed, or reordered across different queue servers or clinic/lab stations.

• Note: Users cannot customize the queue set up yet.

• In the meantime, if users would like to update their queue set up, they should reach out to their Dashlabs relationship manager or customer support.

Widget	What it does
Patient Information View	View patient details only (E.g. Name, age)
Patient Information	View and edit patient details
Patient Services	View, expand patient services and statuses
Patient Services Result	Input results for patient services
Order	View patient’s order and access order page
Logs	See edit/update history and see who made changes
Workflow	View the current queue in your workflow to see past and future queues
Collected At	View and update timestamps for specimen collection
Barcodes	View and print barcodes
Download Documents	Download relevant documents
Partners	Complete partner actions such as release to portal
Action Tasks	Send out results to patient’s email